Operate Your Call Center with Sangoma
Sangoma’s Call Center License is a robust package of call center features. These features not only ultimately help provide the best customer experience but offer tools to improve staff and operation efficiency.
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Great Customer Experience
- Inbound callers can optionally hang-up while in queue and still retain their position in line
- Customer announcement to inform in-bound callers of special advertisements or popular topics
- Web call-back for customers who are unable to make outbound calls
- Advanced queuing mechanisms helping longer waiting callers reach an agent quicker
- IVR Options to customize language prompts and playback for the caller's region
Staff and Operational Ef ficiency
- Inbound callers can optionally hang-up while in queue and still retain their position in line
- Customer announcement to inform in-bound callers of special advertisements or popular topics
- Web call-back for customers who are unable to make outbound calls
- Advanced queuing mechanisms helping longer waiting callers reach an agent quicker
- IVR Options to customize language prompts and playback for the caller's region
Appointment Reminder
By simply specifying names and numbers to be called, the PBX will automatically call at specified times and allow recipients to confirm, cancel, and reschedule appointments.
Broadcast
Broadcast a message to a predefined list of phone numbers, and perform different actions based upon whether a person or answering machine/voicemail answers the call.
Music On-Hold
Insert a custom message in your IVR to alert inbound callers with special messaging which may handle the reason for their call. Great for service outage periods.
Queue Call Back
Allow callers to optionally hang up once they are in-queue and retain their position. Once they are fi rst in queue, they will automatically be called back and connected with an agent.
Queue Reporting
Provide management with reports for things like call distribution, service thresholds, disconnects and more, all from the Web GUI.
Web Call Back
Allow customers to be called by simply inserting their phone number on your website. Great for customers unable to make outbound calls to the call center.
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