This Tech Tip demonstrates how to program the NEC DSX phone system to overflow calls to an off-premise number. This is good for emergency situations when a user cannot miss a call.
Get Connected
This Tech Tip requires access to the phone system using NEC DSX System Administrator Software. To download the latest version of the DSX System Administrator or for instructions on how to connect your computer to the phone system, please read the following: How to Connect to the NEC DSX Phone System for Programming.
Example Overview
- This application is an auto attendant has a day (schedule 1) (routing mailbox 801) and a nights/weekends (routing mailbox 802)
- Days: (M-F 9am-5pm) Ring phones and overflow after default 5 rings to a transfer greeting
- Days: Routing mailbox 801 with a transfer greeting recorded
- Days: Dial Actions table 1 to T/O time out to a System speed dial number
- Days: System Speed Dial set to call the outside cell
- Days: Caller hears a message to hold while they are transferred via the System Speed Dial to the outside cell
- Night-Weekends: (M-F 5pm-9am, all day Sat-Sun) Ring directly to the night-weekends greeting (no phones ring) giving dialing options
- Dialing Options: give callers option to call direct ext’s, or leaving a message at operator default ext 301
- Get Custom Professional Recorded Auto Attendant, Department group, and Personal Greetings, as well as Promotion on Hold, and music on Hold recordings done at mytelpros.com . Make your Company will sound Professional and be a step above your competition.
- For this and many other Auto Attendant applications, watch video tutorials available at (nec-dsx-programming.com)
Programming Steps
Lines > Config
- Day/night greeting app’s, (using schedules)
-Page Top: Line [1] Ext [101] (Do this for each phone line you have)
Tab > Options
>>Call Routing [3112]
-Options > Schedule 1 > IntraMail default mailbox 801
Lines > Schedule
- Day/night greeting app, (auto attendant)
Tab >Schedule 1
>>Schedule [3801]
-(Day) highlight Entry 1 > New button or double click
-Name [Ring > Fwd Outside 801]
-Activation [Auto]
-Type [Days]
-select All Weekdays [x] or select your individual days [x]
-set Start and End Times
-Destination [Key Ring]
-Overflow [IntraMail] > Mailbox [801]
-Save
-(Night) highlight Entry 2 > New button or double click
-Name [Night-Weekends 802]
-Activation [Auto]
-Type > [Always]
– Destination [IntraMail] > Mailbox [802]
-Save
-Schedule should look like this after saving Day-Night settings
Intramail > Routing Mailboxes
- Day greeting app, (auto attendant)
-Page Top: Routing Mailboxes [1] Ext [801]
Tab > Routing Mailboxes
>>Setup [4221]
-Mailbox Type [Routing]
-Name [Day Fwd – 801]
>>Routing Options [4222]
-Dial Action Table [1]
-Dialing Timeout [1]
- Night greeting app, (auto attendant)
– Page Top: Routing Mailboxes [2] Ext [802]
Tab > Routing Mailboxes
>>Setup [4221]
-Mailbox Type [Routing]
-Name [Night-Weekends 802]
>>Routing Options [4222]
-Dial Action Table [2]
-Dialing Timeout [2]
Intramail > Dial Actions
- Day dial actions app, (Day Table 1)
-Page Top: Dial Action Table [1]
Tab > Dial Action Table
>>Digit Assignment [4231]
-Digit T/O (Time Out) Action [UTRF] > Routing [#2001P]
System > Speed Dial
Speed Dials Tab > Setup
>>Format [1701] (makes speed dial 1 = 2001)
-Number of Dialable Speed Dials [999]
>>Assignment [1702]
-Type [Line Group] –Number [18005551234] -Name [Fwd Outside Number]
Intramail > Dial Actions
Night dial actions app, (Night-Weekends Table 2)
-Page Top: Dial Action Table [2]
Tab > Dial Action Table
>>Digit Assignment [4231]
-Digit 3 Action [UTRF] > Routing [XXX] (this allows callers to dial direct ext’s starting with 3, i.e. 301, 302, etc
-Digit 0 Action [UTRF] > Routing [301] (this allows callers to ring and then leave a message in the operators 301 mailbox
-Digit T/O Action [UTRF] > Routing [301] (T/O = Time Out) this is what the auto attendant will do after the greeting fully plays. This allows callers to ring and then leave a message in the operators mailbox
All other digits depend on your app
NEC DSX IntraMail Sample Script
Sample Day Forward to Outside, Night-Weekends Auto Attendant greetings and Recording instructions
Day Greeting Script: (routing mailbox 801)
Optional recordings:
- Please hold while I transfer you to the next available representative
- Please hold while I locate the next available representative
- Please hold during the silence for the next available representative
Thank you
The caller is transferred to the programmed speed dial #2001 and rings the cell phone.
Night Greeting Script: (routing mailbox 802)
Welcome, and thank you for calling (Company Name)
We are currently closed
Our hours are M-F __am to __pm
If you know your partly direct extension number please enter it now
Otherwise Press 0 or remain on the line:
- To leave a message for our receptionist or operator
- To leave a message in our general delivery mailbox
Thank you
The caller is transferred to x301, where it rings and then goes into x301 mailbox for the caller to leave a message.
How to record this greeting in Instruction Routing Mailboxes 801 and 802
- From (default extension 301) press Vmail key on phone
- Wait for it to answer
- Dial SA (72) to reach the System Administrator options
- Dial I (4) to select the Instruction Menus option
- When prompted, enter 801 for the Day Mailbox Instruction Menu number
- L (5) Listen to the current Instruction Menu (if any)
- R (7) Record a new Instruction Menu
- Record message
- Now L (5) Listen to what you just recorded
- If it sounds good hang-up
- If not press R (7) Record again
- Repeat for 802 for the Night-Weekends Mailbox Instruction Menu number
Get Custom Professional Recorded Auto Attendant, Department group, and Personal Greetings, as well as Promotion on Hold, and music on Hold recordings done at mytelpros.com . Make your Company will sound Professional and be a step above your competition.
